Zendesk helps businesses improve customer relationships from interactions to long-term partnerships through help desk software. The platform allows businesses to interact with their customers across multiple mediums, including chat, email, phone, social media and many other channels. Additionally, Zendesk offers single services and a full service suite.
Software Specs
Type
Cloud, SaaS, Web
Cloud, SaaS, Web
License Model
Annual and Consumption
Annual and Consumption
Base Price
Starting at Free Trial
Starting at Free Trial
Additional Price Details
- Professional: billed annually (agent/month) $89; billed monthly (agent/month) $109
- Enterprise: billed annually (agent/month) $149; billed monthly (agent/month) $179
Features
- embedded support
- answer bot
- help center
- proactive triggers
- inbound/outbound calling
- unified workspace
- business rules
- skills-based routing
- predefined ticket actions
- instant customer context
- knowledge capture app
- historical reporting
- real-time omnichannel dashboard
Who is This Software For?
Zendesk is for businesses who need a product that allows flexibility, scalability and reliability. Additionally, Zendesk helps to increase communication and make managing mountains of data a breeze.
Vendor Details
- NameZendesk
- Websitewww.zendesk.com
- CountrySan Francisco, California, U.S.
- Founded2007
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